FAQ's

Where are you located?

Northwest Knives is located right in the heart of the Treasure Valley in the Boise Idaho area.  Specifically we are located in Meridian Idaho.  We are both an online retailer and a full brick and mortar store as well.

Are you open on Mondays?

Our retail store hours are 10am to 6pm Tuesday through Saturday.  Our showroom is open and staff is available to show you anything your heart desires.  Our shipping staff and warehouse are working Mondays in order to get shipments out right away.

Do you take Paypal?

Unfortunately we are unable to accept Paypal at this time.  The reason for this is that many of the products that we sell do not meet the requirements of Paypal's terms of service.   Automatic knives are one of those items that do not meet the requirements.

Do you sell Automatic Knives?

Northwest Knives does sell Automatic Knives or also known as Switchblades.  Automatic Knives are not legal to own or carry in every state and it is important for you to ensure that it when purchasing an Automatic Knife that you are legally able to own it in your state.  All Automatic Knives are shipped via UPS.

When will my order ship?

All orders placed before 2pm MST will ship that same day.  Orders after that time ship the next day.  We ship 6 days a week so that you receive your package quickly.

 Will you hold an item for me?

Unfortunately at this time we cannot hold an item for you.  All items on our website are also available in store.  We do not have the ability to hold items and remove them from inventory.  

 Are you an authorized dealer?

Northwest Knives is an authorized dealer for every brand and product we sell.  You can be assured that you are receiving genuine merchandise that has full warranty.

How come you do not ship internationally?

Many of the products we sell are restricted internationally.  With a variety of different laws and regulations throughout the world we have found that to many items are confiscated by customs or are lost due to poor postal service in some countries.  Due to these issues we have decided to do business here in the United States only.

Do you take returns?

Absolutely.  Here is a link to our returns and exchanges page.

https://northwestknives.com/pages/returns-exchanges

Do you offer Law Enforcement or Military Discounts?

Here at Northwest Knives we fully support and appreciate our Military and Law Enforcement.  The owner: Aaron is an Air Force Veteran and Former Sheriff Deputy. Our Knife guru Dustin is a former Army Combat Vet.  

The manufacturers that we work with have very strict rules regarding pricing and do not allow us to discount.  We encourage using our rewards program in order to take advantage of discounts and store credits.

 

Have another question?  Please email us at info@northwestknives.com

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